1. Introduction
Sweet Pea Nursery (Pty) Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains how we collect, use and safeguard your information when you use www.sweetpeanursery.co.za or request our products and services.
2. Information We Collect
We may collect information you provide directly, including:
- Name and company name;
- Email address and telephone/WhatsApp number;
- Delivery location and order or quotation details;
- Any information you include in enquiry or quote forms.
We may also collect limited technical information automatically, such as your IP address and browsing activity, through cookies (see our Cookies Policy).
3. How We Use Your Information
We use your information to:
- Prepare and send quotations and respond to enquiries;
- Process and deliver orders;
- Manage your account and our relationship with you;
- Improve our products, services and website;
- Comply with our legal obligations.
4. Lawful Basis (POPIA)
We process personal information where you have consented, where it is necessary to perform a contract or quotation at your request, where it is necessary for our legitimate business interests, or to comply with the law.
5. Sharing Your Information
We do not sell your personal information. We may share it with trusted service providers (such as delivery partners) strictly to fulfil your order, and with authorities where required by law. Any such parties are required to protect your information.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
7. Retention
We retain personal information only for as long as necessary to fulfil the purposes set out in this policy and to meet legal, accounting or reporting requirements.
8. Your Rights
Subject to POPIA, you have the right to access, correct or delete your personal information, to object to certain processing, and to lodge a complaint with the Information Regulator. To exercise these rights, contact us using the details below.
9. Cookies
Our website uses cookies as described in our Cookies Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on this page and take effect immediately upon publication.
11. Contact Us
Sweet Pea Nursery (Pty) Ltd — Registration Number 2022/676230/07. Email info@sweetpeanursery.co.za, telephone 074 112 3008, 12 Hilton Road, Linbro Park, Gauteng.